Topmail Support FAQ

What should I do if I've forgotten my password (passphrase)?

Please contact if you can’t remember your passphrase.

Topmail passphrases are case sensitive. This means that p is not the same as P. If you are having difficulty accessing your account, make sure that you do not have Caps Lock enabled on your keyboard.

Double-check that you are entering your full email address when you attempt to sign in.

What do I do if I am blocked for abuse, spam, or a terms of service violation?

Our abuse prevention team works day and night to prevent people from using Topmail for illicit purposes. We also have a number of automated security measures in place to detect and prevent spam and other types of abusive behaviour that is against our Terms of Service.

If your account has been blocked, please contact from your alternate email, or contact our support staff via the chat function on our website. If your account has been mistakenly blocked from Topmail, we’ll work with you get back up and running as quickly as possible.

Is there a maximum number of recipients per outgoing email?

You can send each email to a maximum of 250 recipients when using webmail, and 350 recipients when using POP & IMAP software. If you need to send an email newsletter to a large number of subscribers, we recommend that you sign up for MailChimp or an equivalent service.

Is there a maximum number of emails you can send in one day?

When using webmail, you can send a maximum of 350 emails every 24 hours. When using POP & IMAP, you can send a maximum of 2000 emails every 24 hours.

Each recipient of an email counts as one email sent. Sending one email to 10 recipients is the same as sending 10 emails each with a single recipient. Newer accounts may be subject to more restrictive sending limits during the first month of service.

If you need to send an email newsletter to a large number of subscribers, we recommend that you sign up for MailChimp or an equivalent service.

I'm using an email App or client and I can't send emails?

Some Internet Service Providers (ISPs) block the standard port 25 for sending email. To solve this problem use one of the alternate ports we provide for SMTP such as port 587 or port 465. To find out how to change this for your particular app or email client check our list of How Tos.

Why Should I Pay for Email when I can get it for Free?

This is such an important question that we wrote an entire blog post about it, which you can read here: Why Pay for Email?

Payment Related Questions

Why do I have to enter Payment Details for a Free Trial?

Because we don't monitor the email content of our users. That means we have to use other means to prevent spammers using our service.

As you can read below, we will notify you when the Trial Period is expiring so you don't end up paying out of simple forgetfulness. Topmail are committed to building lasting relationships with happy customers.

Will you send me a reminder when the Trial period is coming to an End?

Yes! We will send you an email a week before the Trial Period is coming to an end. We will remind you both of the service you signed up for, the email address you chose and the amount of the Annual subscription. You will be able to cancel at that time, or at any time up until the end of the Trial Period - 30 days from when you signed up.

Is any payment processed on my card before the end of the Free Trial?

No! Until 30 days have elapsed we will not process any payment, or seek pre-authorization of any sum, though we do verify that card details are valid.

Who handles your payment processing?

All our payments are processed by Braintree a wholly owned subsidiary of PayPal. You can pay either with your PayPal account, or directly with your Credit Card information, if you don't have a PayPal account.