Android Setup Guide

Gmail app (Android)

The Gmail app on Android can handle multiple email accounts, including Topmail. These steps take about two minutes and work on any Android phone or tablet.

Settings at a Glance

Incoming Mail (IMAP)

Server imap.topmail.com
Port 993
Security SSL / TLS
Username your email address
Password your password

Outgoing Mail (SMTP)

Server smtp.topmail.com
Port 587
Security STARTTLS
Username your email address
Password your password

Steps

1

Open the Gmail app

Tap Gmail on your home screen or app drawer.

Gmail app on Android home screen
Open Gmail on your Android device
2

Add another account

Tap your profile picture in the top-right corner, then tap Add another account.

Gmail profile menu showing Add another account
Tap your profile picture, then "Add another account"
3

Choose "Other"

On the "Set up email" screen, tap Other at the bottom of the list.

Set up email screen — select Other
Select "Other" to add a custom IMAP account
4

Enter your email address

Type your full email address and tap Next.

Enter email address field
Enter your full email address
5

Tap "Manual setup"

On the next screen, tap Manual setup rather than letting Gmail attempt automatic configuration.

Manual setup option
Choose "Manual setup" to enter server details yourself
6

Select "Personal (IMAP)"

Choose Personal (IMAP) as the account type.

Choose Personal IMAP account type
Select "Personal (IMAP)"
7

Enter your password

Type your email password and tap Next.

8

Incoming server settings

Fill in the incoming mail settings:

  • Username: your full email address
  • Password: your email password
  • IMAP server: imap.topmail.com

If your version of the Gmail app also shows Security type and Port fields, set them to SSL/TLS and 993. Tap Next.

Incoming IMAP server settings screen showing username, password and server fields
Enter imap.topmail.com in the Server field — use your full email as the username
9

Outgoing server settings

Fill in the outgoing (SMTP) settings:

  • SMTP server: smtp.topmail.com
  • Require sign-in: on
  • Username: your full email address
  • Password: your email password

If your version of the app shows Security type and Port fields, set them to STARTTLS and 587. Tap Next.

Outgoing SMTP server settings screen showing username, password and SMTP server fields
Enter smtp.topmail.com in the SMTP server field — keep "Require sign-in" enabled
10

Sync options and finish

Choose your sync frequency and notification preferences, then tap Next.

Give the account a display name if you wish, confirm your outgoing name, and tap Next. Your Topmail inbox will appear in the Gmail app's sidebar.

Account name and final setup screen
Name the account and tap Next to complete setup

Troubleshooting

"Can't connect to server" on the incoming settings screen

Double-check the IMAP server is imap.topmail.com (not imap.gmail.com), the security type is SSL/TLS, and the port is 993.

"Authentication failed"

Make sure your username is your full email address, including the domain. Check your password is correct by logging in at mail.topmail.com.

Can receive but not send

Verify the SMTP server is smtp.topmail.com, port 587, security type STARTTLS, with "Require sign-in" checked and your credentials entered.

Still having trouble? Our team is happy to help. Call +44 117 463 3403 or email support@topmail.com.