The Samsung Email app is pre-installed on Galaxy phones and tablets. These steps add your Topmail account and typically take under two minutes.

Settings at a Glance

Incoming Mail (IMAP)

Server imap.topmail.com
Port 993
Security SSL / TLS
Username your email address
Password your password

Outgoing Mail (SMTP)

Server smtp.topmail.com
Port 587
Security STARTTLS
Username your email address
Password your password

Steps

1

Open Samsung Email

Tap Samsung Email in your app drawer or home screen. If this is your first account the setup screen opens automatically — skip to step 3. If you already have accounts, tap the menu icon (≡)SettingsAdd account.

2

Choose your email provider

On the provider selection screen, tap Other at the bottom of the list (you may also see it labelled Setup manually).

3

Enter your email and select Manual setup

Enter your full email address and tap Manual setup. If the app asks for your password first, enter it and then look for the Manual setup option on the next screen.

Samsung Email sign-in screen
Enter your email address and choose Manual setup
4

Select IMAP account

When asked for the account type, tap IMAP account.

Samsung Email account type selection — POP3, IMAP, Exchange
Select "IMAP account"
5

Incoming server settings

The app shows a Server settings screen with incoming and outgoing sections. Fill in the Incoming server fields:

  • Email address / Username: your full email address
  • Password: your email password
  • IMAP server: imap.topmail.com
  • Security type: SSL
  • Port: 993
  • IMAP path prefix: leave blank
Samsung Email server settings screen showing incoming IMAP fields
Incoming server section — imap.topmail.com, port 993, SSL
6

Outgoing server settings

Scroll down on the same screen to fill in the Outgoing server fields:

  • SMTP server: smtp.topmail.com
  • Security type: TLS
  • Port: 587
  • Require authentication: on
  • Username: your full email address
  • Password: your email password

Tap Next.

Samsung Email server settings screen showing outgoing SMTP fields
Outgoing server section — smtp.topmail.com, port 587, TLS
7

Set sync options and finish

Choose how often Samsung Email should check for new messages and whether to enable notifications. Tap Done to complete setup.

Your Topmail inbox will now appear in the app's sidebar.

Troubleshooting

Connection failed on incoming settings

Verify the IMAP server is imap.topmail.com, port 993, security type SSL/TLS. Make sure your username is the full email address.

Cannot send email

Check the SMTP server is smtp.topmail.com, port 587, security type STARTTLS, with authentication required and your credentials filled in.

App keeps asking for password

The password may have changed or been entered incorrectly. Go to Settings → [your account] → Incoming/Outgoing settings to re-enter it.

Still having trouble? Our team is happy to help. Call +44 117 463 3403 or email support@topmail.com.